Am I Your Go-To Guy? (a self-awakening)

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One advantage of having a coach who is also a client is that her testimonials not only flatter me, they make me think.

Here’s what Christy Strauch, author of Passion, Plan, Profit: Twelve Simple Steps to Convert Your Passion into a Solid Business, said about me and my work:

I think Jon knows better than anyone how to help businesses use the Internet as a powerful marketing tool. Wherever you are in the process of developing your Internet presence, Jon can tell you exactly what you should do next. He will enable you to take advantage of the latest (sometimes bewildering) array of tools, from blogs to Twitter, from Facebook and LinkedIn to YouTube videos. From my experience, Jon is the guy to call if you want to market your business more effectively; and, as a bonus, because of his openness, you will learn from a real visionary every step of the way.

What stopped me in my tracks about this statement was the “Jon knows better than anyone.” It’s a strong statement, and when it came on the heels of another flattering statement by another client, Rick Weinstein of Life Insurance Services for Charitable Giving, I had to self-reflect further:

The go-to point player for the Cleveland Cavs is LeBron James. Simply stated, Jon Leland is the go-to player if you are a profit-seeking entrepreneur who wants to leverage the power of e-commerce. Better yet, Jon is a people’s person. He’s no nonsense and a master communicator. I view Jon as a life-long partner, not a vendor; and I am pleased to wholeheartedly recommend him.

LeBron James! Yikes. I was humbled and inspired at the same time. And, I’m not just tooting my own horn because together these quotes added up to a personal wake up call. Thanks to my willingness to listen to my clients, I realized that I have not been positioning myself well given the levels of my expertise and experience.

I honestly know that I am able to be that “go-to guy.” I am so much more than just a website designer/developer. I am someone who can tell virtually any client of any size company what they should be doing next with regard to their web presence and their internet marketing. But, unfortunately, up to now (at least recently), that is not how I’ve been telling my story. Hello? Mr. Leland calling Mr. Leland. Wake up!

So, yes, we do websites, but I also want you to know that these days we’ve evolved ourselves into WordPress experts. As a result, we offer a carefully evolved approach to using WordPress as a CMS (content management system). We’re calling this custom “cocktail” of plug-ins and configurations, “We Do WordPress Right!” But most people, even some of our clients, don’t know that yet.

Furthermore, we have initiated a brand new set of internet marketing packages which include support for blogging and social media marketing. (Please contact us to receive a confidential copy of these offerings and get the “go-to guy” on your virtual team. 😎 )

I’m done with just being a website designer who also does internet marketing. It’s time for me to re-own my expertise as someone who has honestly been on the cutting edge of new media all the way back to the early ’70’s—before the term “new media” was invented—when founding a narrowcast radio network was “new media.” (Read more about the other new media/new marketing innovations I’ve been involved with for literally decades in my online bio.)

I hope my “self-awakening” is inspiring to you as well. Have you been under-selling yourself? What story should you be telling about yourself that you have not been telling?

And, of course, if I can be your “go-to guy” that helps you build a truly successful web presence, I’d be delighted.

My apologies for the shameless self-promotion, but I needed to say this “out loud.” Thanks for listening.

Leading with Value: The Currency of New Marketing

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In my keynotes and workshops on internet marketing (which I am hereby referring to as “new marketing”), one of my key concepts is “leading with value.” For me, a key part of business in general is creating (and maintaining) relationships. Of course, business is about much more than just making money. But, in this culture, that’s easy to forget. My real bottom line is the fact that the quality of the relationships that I have created via my business are perhaps the greatest source of satisfaction that I have in my work (right up there with the creative satisfaction and opportunity to make a difference).

For this reason, I am particularly enthusiastic about the authentic aspects of social media that literally depend upon “leading with value.” Social media is about networking, which to me means “virtually meeting” new, interesting people and learning new things from them. And, likewise, being able to easily share what I consider to be valuable information with as many people as possible. I love that. I enjoy it so much that sometimes I even think, “I was born for social media” …and I’m not even a social media “big shot.”

So along these lines, I simply want to start my Monday morning by sharing a couple of insightful blog posts that to me do a great job of underscoring some important aspects of our new media world. Hopefully, they will provide sparks for you as they have for me, so we can all go out and (like the Beatles said) “make it better”:

  • Focusing on Value: How I’m Changing How I Use Twitter
    This is one of the most substantive blog posts I’ve read in some time, and I especially like it because it addresses, in a very real and pragmatic way, how best to deal with Twitter users who spam. Bottom line, don’t auto-follow everyone back; and most importantly, un-follow all those affiliate marketers who are only trying to “capture” your dollars.
  • The Five Essential Pillars of a Social Media Campaign
    This list of values provide a foundation for social media relationship building that are, as the author says, “essential.” They include “generosity” which is very close to my “Leading with Value” concept.
  • ABC-TV News on “Marketing with Meaning”
    Yes, marketing executives are actually writing books on how marketing campaigns are more effective when they have MEANING. What a concept! Nice to see it being covered in the so-called mainstream media.

Enjoy! And keep having fun out there.

The Power of the Blog

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Even though blogging is currently a very big buzz… a “buzz word du jour” even, I still think it widely misunderstood. So, what’s The Big Idea?

First of all, your blog is your home base. If you’re doing social media marketing, it’s the center of your virtual storm. Your Twitter, Facebook and other social media posts all link back to your blog.

Perhaps even more importantly, your blog is where you find your voice. It’s a real world exercise in speaking your truth and finding your value, making your offering. It’s not a new marketing trick. It’s actually the heart of authentic, transparent, 21st Century marketing.

But don’t take my word for it. Here’s an awesome video clip featuring two true marketing “gurus.” Don’t be fooled, this video is less than 2 minutes long, but you may not hear a more important message this week (or month? or year?) So maybe you’ll want to watch it more than once? You probably know the speakers. Seth Godin who has written some of the most creative as well as best-selling internet marketing books ever (in fact he coined the term “permission marketing”) and Tom Peters of “In Search of Excellence” and so many other best sellers. Listen carefully. These guys not only really know what works, they are sharing what’s most essential to them… and apparently that’s blogging!

Major Trend Alert: Shared Links Can Trump SEO for Internet Marketing

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NYTimes "share this" imageLink sharing inspired by social networking sites like Twitter, Facebook and/or LinkedIn is nothing new. But fresh data published in Sunday’s New York Times by Brad Stone in his article, “Share The Moment And Spread the Wealth” reinforces the fact that this trend is continuing to gather momentum. It is doing so even to the extent that it has become equally important and now sits side-by-side with SEO (the historically dominant technique for building website traffic via Google) as a strategy for increasing the visibility for your website.

This underscores the powerful points made by some of my favorite thought leaders. Whether you call it building your “Tribe” as Seth Godin does or creating a “World Wide Rave” as David Meerman Scott articulates the opportunity, I have to say that whether you are a marketer or just a business owner, social networking has now crossed a major trend line. If you didn’t consider it essential before, now there is no doubt (at least in my mind) that social networking that encourages link sharing must now be considered a mission critical component of every company’s marketing plan.

For this reason, ComBridges’ is increasingly offering more social media marketing services in a variety of formats, including contract, consulting and even mentoring/coaching. Click here to request a free consultation.

FYI, I’m also very excited to let you know that I will be covering social media marketing and related topics in our upcoming EBiz Express Teleseminar series. Be sure to subscribe to our “It’s a Wonderful Web” enewsletter if you want to be invited. The guests/co-presenters will be awesome, and we are keeping this educational series very affordable.

Still Think Social Media is a Fad? Then Watch This Now.

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Don’t view this in your face presentation at your own risk. It’s packed with provocative stats, presented in rapid fire fashion, to make the case for Social Media as much more than a fad, but rather a real people-powered media revolution. Dare to disagree?

Twitter Resisters Surrender!

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If you are still in the “I don’t get it” crowd in relation to the current Big Thing i.e. Twitter, you are not alone. I resisted it. Tim O’Reilly resisted it. David Letterman is still resisting it. Even Kevin Spacey can’t convince him. Just the same, the Twitter “toothpaste” is out of the tube and it’s not going back in.

So, to support your techno-enlightenment, especially if you are a business person not taking advantage of this remarkable opportunity for fun, social networking, information gathering, low budget customer service, and just plain ole marketing, I offer the following recent bites of online media in a friendly effort to get you going:

  • Our ComBridges team uses Central Desktop as “groupware” for project management and collaboration. I appreciated a blog post by one of their young associates called “Twitter for Business? Call Me Dr. Jekyll…” Although I think of this as more of a “Confessions of a Former Twitter Resister,” bottom line he makes a solid business case in a very personal way (which, by the way, is a very good thing to do online).
  • Nissan has recent launched a new website for its upcoming electric car called the Leaf. What’s interesting is that their new website is “Powered by Twitter.” Of course, this is just one example, amongst many, of serious businesses investing in Twitter for marketing and customer relationship building. Note the real time Q&A below the car stuff.
  • Darren Rowse, a.k.a. ProBlogger, who I respect, is arguably one of the most successful professional bloggers in the world, and he is also a down-to-earth, authentic thought leader. Darren has not only created another blog especially for Twitter, Twitip which is packed with great info on how to use Twitter; but he’s produced a very nice, FREE 40-minute orientation program for you which I’m embedding below.

Now, go tweet your brains out, have a great time, and market appropriately please. Thanks.

Tapping into Twitter & other insights…

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I am happy to write and release a new issue of my ComBridges enewsletter last week. It included some of my excitement about Twitter as well as other insights.

Please click here to check out the last edition of the ComBridges “It’s a Wonderful Web” enewsletter.

In the meantime, what I’ve come to call “Twittermania” has continued to heat up. In addition to the resources listed in the enewsletter linked above, here are a few more that I have found valuable:

And the list goes on, and the beat goes on, lots of interesting information being found by tuning into Twitter streams.

As pointed out in the O’Reilly webcast, Twitter really is different than other Internet communication channels. 1. Because the posts are SHORT, it’s microblogging, snappier and more accessible. 2. Because the posts are public and you can “follow” (or “listen”) to someone without permission, it’s more open than other social media platforms where you have to accept people as “friends” or whatever. And finally, 3. because it’s a text-based platform it can be pushed to you on a wide variety of distribution platforms from cell phones, to the web, to IM clients, you name it.

Mark my words, Twitter is really a big thing, maybe even the “next big thing.” The experience seems to be consistently that people don’t get it at first. It was that way for me and lots of others. But once you do get it, you see its enormous power and how much fun it is, especially for us information junkies. Enjoy.

More Very Useful Explanations in Plain English

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I’m going to claim this might be the best resource for explaining Web 2.0 communication platforms to newbies ever! See my post below about CommonCraft, and if you’re someone who would like a better understanding of stuff like blogs, RSS, social networking, podcasting, Twitter and more, there are easy to understand and remarkably clear and enjoyable CommonCraft videos about each of these subjects on the CommonCraft YouTube channel. Enjoy!

Podcasting (and Twitter) in Plain English

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OK. I’m someone who has been doing his best to “span the Grand Canyon Gap between people and technology” for quite a number of years, so when I say this is impressive, I at least have some vague idea of what I’m talking about… 😉

I was trying to explain Twitter to my associate and went to Twitter.com and clicked “Watch a Video” Ta-da! A simple, cleverly animated, and impressively clear (and that’s the main thing) explanation. What a concept! No kidding. As I once wrote, “making it look easy is the hard part.” The creative production company is CommonCraft.com They say, “Our product is explanation.” I love that and I love their work.

I’ll let their work speak for them and maybe you’ll agree it’s impressive. Here’s “Podcasting in Plain English”:

Web 2.0 Expo Provides Snapshot of Rapidly Evolving Next Generation Web

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I had the illuminating pleasure of spending a few hours today attending the keynotes and browsing the innovations on the floor at the O’Reilly/TechWeb conference, Web 2.0 Expo SF. These have become quite vibrant affairs with NY, European & (I think) Japanese iterations now on the annual conference schedule.

(Keynote photo of John Battelle on stage with Marc Andreessen at Web 2.0 Summit SF 2008 by James Duncan Davidson.)

This spring’s SF show attracted about 8,500 web-savvy geeks and associates and I was impressed with the consciousness of both the collaborative conference editorial orientation as well as the folks in attendance. Top level insights of the day were provided by John Batelle’s interview with Mosaic browser creator, Netscape founder and Ning.com do-it-yourself social network entrepreneur Marc Andreesen who offered a interesting historical perspective on why the web browser will persist and warnings about the “coming nuclear winter” with regard to the economy. Author and Harvard/Oxford professor, Jonathan Zittrain also offered a quite thoughtful “big think” analysis of how and why we should take security and Web 2.0 business concerns more seriously.See his book, The Future of the Internet… and How to Stop It for more details. We’ll all be glad if you do.

Beyond these considerations, Web 2.0 seems to be alive and well with not only ample opportunities for open source collaboration, but with myriad kinds of mashups that bring remarkable power to the web browser.

Many folks are familiar with the Facebook and MySpace plug-ins that let individuals do more… (as one presenter said, “we’re no longer browsing the web, we’re creating it”), but there are now many more web-based tools that let you create powerful online applications, plug-in widgets and whatever, without the need of any desktop software. For example:

  • At the most basic level, Slide let’s you create custom slide show widgets from digital photos that you upload to PhotoBucket or Flickr
  • For multimedia types, I’ve been impressed with Sprout Builder which is kinda like a web-based Flash authoring tool for the rest of us. But in this case, you get embed code so that your Flash widget can be posted anywhere and can spread virally
  • Zude.com hypes itself as a social computing platform, but what I liked is its ability to let you drag and drop virtually any kind of web content into a Zude page for online publishing and sharing
  • and for the more advanced gear heads, Coghead.com offers a platform, also in a web browser of course, that let’s you build interactive business processes, like lead capture for example, all in a drag and drop environment. Who needs code? 😉

What I find most interesting is the way that all of this functionality has become web browser-based. It seems that we are destined to do all of our computing in the cloud. In any case, the creativity, collaboration (amongst people as well as interconnected bits and bytes) and the communication channels are continuing to get ever more powerful… and all of this is really just getting started. You ain’t seen nothing yet.

Thanks O’Reilly for giving me a glimpse of the future as it is appearing now… in browsers near us all.