Learning from Meerkat: If You Don’t Understand the Social Graph, You Don’t Get Social Media Marketing

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The Social Graph is About Relationships, Not Followers

Perhaps the most frequently asked question in the whole social media and online marketing arena is, “Where’s the ROI?” As Gary Vaynerchuk @garyvee points out in the animated, educational story that he tells in the video below, the true answer to this question requires thinking that goes deeper than a financial statement. To make his point, he ends up asking, “What’s the ROI of my mother?”
Warning: If “the f-bomb” i.e. “foul” language offends you, you should NEVER listen to anything Gary says.

Of course, he’s right. There is a whole lot more to life, to business, and to marketing (in the social media-powered world) than trackable metrics. In other words, when you build authentic, sustainable long term relationships—not only with customers but with prospects—you are building an asset that has real long term value. That’s the true meaning behind the literal meaning of “the social graph.” That’s the point of this post. Please allow me to explain.

Missing the Point

Over and over, we miss the point about so many things. We think abundance is about money when, as we all know (I hope), there are much more important things in life. To me, these more important things are “true abundance.” And yet, we think social media marketing can be encapsulated by how many “Likes” we get on our Facebook page, or even by how many zeros there are at the end of the bottom line number at the bottom of this month’s revenue report.
In a similar way, we get impatient and dissatisfied with our online marketing efforts and miss the point regarding how amazing our world of innovative digital communications truly is. Gratitude really should be ruling the day. Louis C.K.’s famous video, “Everything’s Amazing and Nobody’s Happy” sets a nice tone for thinking differently about all this:

The Social Graph Defines Your Influence

I like to ask (presuming that you are doing some kind of social media marketing), “Are you building sustainable, long term relationships based on authentic human connections, or not?” (This subject is dear to my heart because it’s this kind of focus that puts the “humanity” in my calling myself a Humanistic Marketing Wizard.)

The “social graph” is the more geeky, technical term for your “tribe” or your network of influence which, in my view, is something that one builds by “leading with value” via social media and email marketing. Yet, we think the bottom line is the money, not the people. Wrong!

The bottom line, assuming you want to stay in business for the long term, is the real relationships that you are able to create and maintain. That’s why understanding the social graph is so important. In fact, it’s so important that, just last week, it become the leverage point in a high profile business kerfuffle between Twitter and the hottest app at SXSW, a live video streaming mobile app called Meerkat.

Twitter withheld social graph access from Meerkat thus underscoring the value of the graph.

What’s Meerkat Got to Do With It?

The Twitter vs. Meerkat story is an interesting business story because direct access to Twitter’s user base, i.e. its social graph is what Twitter withdrew from Meercat. They did that because Twitter’s social graph is one of its most crucial assets.
Likewise, so are your true followers, authentically engaged “fans,” and the email list subscribers, especially the ones who actually read and occasionally click on your emails. Their attention and TRUST are priceless/precious.
It’s a complex issue how we all access each other’s social graphs and it’s debatable what is appropriate use for a start up app. Along these lines, I really appreciated the thoughtful analysis of VC/entrepreneur Mark Suster @msuster in his blog post: “Some Perspective on Twitter vs. Meerkat.” I think he explains the business issues involved quite well.
In terms of authenticity, I also appreciate the fact that Suster is walking his talk, not only as a Meerkat user and venture capitalist, but also with how he thinks through this kind of issue. As he mentioned, “I have my social network in Twitter to thank for the public debate that clarified my thinking on this topic.”
And, that’s where the rubber really hits the road… not in terms of bottom line financials, but in terms of meaningful dialog, authentic give-and-take conversations where both parties listen as well as pontificate.
Straight-up social media communications like this not only make for more effective marketing and sustainable long term relationships, but more importantly, they make this a better world!
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Thanks in part to all the blog comment spammers, comments are turned off on this blog (at least for now). However, PLEASE, I would LOVE to hear from you, including any comments, criticisms, suggestions or whatever, via any of the social networks linked at the very top of this page. Thanks.[/alert]

Wonderful Revelations on the Way of Play & the Path to Community & Collaboration

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Finding Freedom

I think we’ve all felt the frustration of feeling overwhelmed by all of the Internet marketing and social media marketing options the online communications revolution has laid at our feet. Of course, what we would prefer to feel is the exhilerating thrill of our natural and authentic enthusiasm for what we are doing, the freedom of full self-expression without self-judgement, and a palpable connection to the value we are delivering.

Your Social Media Journey Can Be Easy & FunI know this feeling personally which is why it has been so exciting for me to have my new online mentoring community, The New Media New Marketing Playground come together so easily and to have such a wonderful group of heart-oriented people become part of this virtual Playground.

Learning from My New Tribe

What has been particularly encouraging is not only the quality of the people who have joined the Playground, but the opportunity to get actual feedback on WHY they joined.

Three key insights have quickly emerged:

  1. People like the idea of fun and play. It has a real appeal, especially in a marketing world where overwhelm is so much more common.
  2. People trust the space I’ve created with this offering. More than one of the members has shared with me that it feels like a “safe space to play” and that’s what they need.
  3. My recommendations of social media and new media tools and strategies are highly valued.

Wow! I’m gratified and honored. No kidding.

Listening & Leveraging Social Proof

These learnings have been like revelations for me. So valuable! For example, in the video clip below, author, speaker, entrepreneur, and Playground Member, Susan Falter explains (slightly edited):

You are the master of ease and a guy who is a lot of fun and highly creative. I love your approach to things. This really is “a playground.” …It’s a no pressure environment. That’s fun, and that’s what I want.

Suzanne also underscored to me the value to her of the kinds of practical information that I share (in the Playground, via our enewsletter and via social media). How could I not appreciate and value this acknowledgement of my knowledge and expertise? 🙂

You are like a Google of internet marketing. I feel like I can type on your forehead “why create videos” and up will come like fifteen different resources and I’ve never heard of any of them. …It’s very helpful to people like me who really want to know what the best, easiest way is. It’s like instead of trying fifteen different apps you’re going to tell me which one to use. That’s really, really valuable.

Please watch the video above for Suzanne’s complete comments, and please click below if you’d like to receive our occasional enews or become a Member of The Playground. As a special “thank you for reading” if you become a member between now and the end of tomorrow (Sept 17th), enter the Code “wonder” at check out and receive 20% off your Playground Membership.
Please click here to subscribe to our “It’s a Wonderful Web” enewsletter.
Click here to learn more or become a Member of The New Media New Marketing Playground.

My New Favorite iPad Video App: Adobe Voice

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Riding the Wave

The major trend in social media marketing that I call “The Visual Web” is becoming increasingly important. Fortunately, I’ve found a new iPad app that makes creating animated videos both FUN and EASY. I like that. 😉

If you still haven’t jumped into creating your own videos and visuals, I’ve got one quickie example for you below, and perhaps this quote from a true, social media marketing thought leader will also inspire you?

“From a trend standpoint, the trend towards visuals in inescapable... Everything that people are paying attention to now fundamentally has pictures or video.” — Jay Baer’s video blog post, Why Visuals Are the Most Important Element of Content Marketing

create quick easy videos on iPad with adobe voiceiPad as New Easier Authoring Platform

For me, being able to create on the iPad, without a mouse or trackpad, sitting in my easy chair is more fun and relaxing than sitting in front of a computer, even a light laptop. As an innovator, I also notice the creative juice that flows through the Apple’s iPad eco-system. The fact is that this app as well as others that I use regularly—like Paper from Fiftythree.com—are iPad-only apps… and, by the way, they are also both totally free.

Quick, Easy Animated Videos with Adobe’s New Voice App

Last weekend, I heard about Adobe’s new free iPad app called Voice. It uses your voice as a sound track. You record the audio one scene at a time. Lots of templates, clip art and royalty free photos are included. I found it to be a positive experience and intend to put it to further use.

Below is my first test video created with Adobe Voice in about 20 minutes. Not bad for my first time out.

One lesson that I learned in the process is that next time I will keep all of the individual scene audio snippets shorter. It would also be nice for the app to enable you to post your videos to YouTube and other video hosting services. Right now, you can share a link, post to social media, or use an HTML embed code as I have done below; but I’d have to re-record it with a screen capture program in order to post it to my YouTube Channel.

Otherwise, I liked the user experience a lot and once I really get the hang of this production time will be even faster. Overall, using Voice was fun and I think it’s a great new option for communicating on The Visual Web.

Learn How Compelling Visual Content Can Increase Your Social Media Marketing ROI

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In a blog post over two years ago (see Social Media Goes Visual: Why Pinterest is More Than You Think), I started calling the next frontier of social media marketing, “The Visual Web. This morning, I extended this conversation with a Google Hangout interview with Ekaterina Walter, the author of “The Power of Visual Storytelling.” Here’s that 30 minute conversation:

Fundamentally, humans are predominantly visual creatures, and according to a study from National Formosa University in Taiwan, this is reflected in our computer environments—especially in this age of social media!

Bottom line, you may produce the most compelling written content for your business blog and social media marketing efforts, but if you don’t have the right visual content to make it more engaging, you may never see decent conversion rates.

Here are some basic tips (with more to come) as to how to effectively use visual content to engage readers and get a better ROI:

Vary Your Media

To effectively promote content in social media, mix up what kind of visual content you’re using.

  • Photos. Whether you’re using your own photographs, stock photography or a digital vector, you’re going to need a relevant image(s) to go along with your content. Case in point: Marketing blogger Jeff Bullas reports that articles with images get 94 percent more views, and on Facebook, photos get 84 percent more click-throughs than their counterpart text-based posts, according to Kissmetrics. Failing to add a photo can mean a major loss of conversion. Also, let’s face it—the article just looks nicer with an image or two.
  • Video. Integrating video into your social media campaign not only grabs people’s attention, but it helps you stand out as an authority in your field. To create customized video about your area of expertise, use a marketing service like ComBridges or just shoot and upload via YouTube, or use Google Hangouts On-Air as I have done above. If you simply need royalty-free stock video, try a site like Shutterstock.
  • Animated GIFs. Sites like Buzzfeed, Distractify and Tumblr use animated GIFs frequently. These sites get shares into the tens of thousands and views into the millions. With the widespread use of broadband, these kinds of images are far more high-tech and user-friendly than they used to be. They’re a great way to market pop culture events or tutorials without requiring the user to watch a video. If you’re trying to get a quick point across, use a GIF.
  • Infographics. Your target audience may not want to read a wall of text. Instead, offer them quick and easily accessible information (with credible sources) in the form of a visually engaging infographic. In fact, infographics have become so popular in recent years, you can search for just about any topic you’re interested in followed by the word “infographic,” and chances are, there is one available.

And all of this is just the beginning. In future posts, I’ll write more about things like Instagram, Pinterest, SlideShare and more. Please subscribe via the links above to be notified.

Keep Color Psychology in Mind

Because “The Visual Web” is all about graphics and images, color is key. Color sets off certain signals in your brain, even if you’re not aware of it. For example, the color red is exciting and stimulating, while blue is considered calming and trustworthy. Take a look at different business logos and advertisements as you’re driving down the street. Note what kind of an emotional appeal they have for you. Use this same type of approach in your social media efforts. Depending on the emotional response you want to convey, choose your imagery and colors within the content carefully. Visual.ly has a great infographic on the psychology of color that can help you make good color choices for your social content.

More to come! I look forward to your feedback and your shares. 😉

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3 Surprisingly Useful Marketing Strategies to Make a Real Difference, Insights from Top Experts

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Amidst all of the on-going changes, there’s always a need to learn more. Social media is not necessarily easy, nor is it just one thing. However, as almost everyone has realized by now, it is a serious, mission critical component of every company and organization’s marketing communications strategy.

social media is much more than one thing

As I continue to learn and follow the rapid changes in social media marketing strategy, I have recently come across three very valuable insights from which almost anyone can benefit. They come from Internet marketing leaders like Gary Vaynerchuk, Clay Collins and the Content Crafter for the social media sharing app, Buffer.
 
I’m sharing these strategies because I think I’ve got three very useful ones here. All you have to do is put them into practice. 😉 The first tip will boost your visibility. The second will enhance your lead capture/list building initiatives. The third will fuel your effectiveness with passion. I hope you can put these to use and I would love to hear what you think and how they work for you.

1. BufferApp: Share Your Blog Posts More Than Once

It may sound spammy; but it not only works, it makes good sense. Belle Beth Cooper, the Content Crafter for the blog of my favorite social media sharing app, Buffer, put together a thoughtful, analytical post to explain why the likes of Guy Kawasaki swear by the strategy of sharing your blog posts more than once. “One and done” just doesn’t cut it. Hey, we all put some serious time and effort into making our blog posts as valuable as possible (don’t we all?). For this reason, it makes enormous sense to make them even more available. After all, various people are in various time zones and no one sees everything you post only once on social media anyway. There are lots of good reasons to make this a regular practice. Read Belle Beth’s case for reposting content, including recommended best practice strategies. You will thank me.

2. Clay Collins: Offer More Than One Opt-In Opportunity

Clay Collins is an Internet marketing success story in his own right having built LeadPages into what he says is now “a multiple seven figure” online software business. I’m a customer and plan to expand my use of his platform. I recently did a webinar with Clay (who seems to be a tireless creator of valuable content) and I found myself sharing one of his insights in particular with a number of my associates and clients.

During this particular webinar, Clay shared his quest for a goal of doubling his company’s revenue through online marketing (of course). Briefly, his first thought was increasing traffic. Too tough. Then, he took a shot at doubling conversion rates which was a very tough way to meet his ambitious requirement. Finally, he realized, tried, and succeeded by dramatically increasing the number of opt-in opportunities that he was offering his visitors. Stated simply you could call this creating many more points of interactivity.

I am now adding this error-of-ommission to my list of common mistakes that I see most businesses making. To tell you the truth, this is something that I am currently doing, but will be changing soon. The single and only real opt-in form on my site and on most websites is some kind of offer in exchange for subscribing to an email newsletter. I now realize that this is no way to do Internet marketing.

List building is crucial. (More in another post about how to use your lists effectively.) And, just making one offer is an extremely weak strategy. Clay recommended having an opt-in offer of some kind at the end of every blog post and building out multiple (as in “as many as possible”) landing pages with opt-in offers. Webinar offers. Resource guide offers. And so on. It makes sense. Make specific offers in exchange for opt-ins that are as relevant to your content and as valuable possible. Why do so many of us stop at only one offer?

No one said that social media marketing was easy, and it does take time and effort. But when you do it well, it works. Clay’s success is proof of that.

3. Gary Vaynerchuk: Triple Down on What You Do Best

I’ve started reading Gary Vaynerchuk’s new book, “Jab, Jab, Jab, Right Hook: How to Tell Your Story in a Noisy Social World.” In case you don’t know, Gary is the real deal as far as “social media gurus” go. I’m a fan. So, it was to my delight when I suddenly discovered last Tuesday that he was speaking live at the Book Passage, our local independent book seller. The last time I heard Gary live was at InfusionCon where he keynoted to about 2,000 people. This was going to be much smaller crowd and in my back yard; so of course I went.

I even got to ask Gary for specifics about how he has grown his new company, VaynerMedia, from 30 to 300 employees in only 2 years. This is a fascinating business story on its own. But the bottom line that Gary underscored was the fuel for his fire is the way that he “triples down” on what he does best. While this may not sound like a profound insight to some of you, to me it’s something that very few of us do well. And, personally, I think it’s something that I need to do better.

I’ll say it for myself (knowing that I’m not alone here), the thing I love to do most is Internet marketing strategy. It’s what I think I do best and where I offer the most value to my clients. Yet, I spend a lot of my time on operations and implementation, not to mention website development. I’m going to take this guidance to heart and I hope you will too. Triple down (or spend far more time and resources) on what you do best and everyone will benefit. You will find yourself with more energy as well as effectiveness.

 And, if you want to learn more about my services as an Internet Marketing Strategist, please click here 😉

FYI, the picture of Gary Vaynerchuk and friends below is via Instagram and @annaontheweb. It was taken at the Book Passage event discussed above.

Take Advantage: Social Media & Mobile Marketing Lead the Way for Black Friday, Cyber Monday Offers & Deals

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Are you taking advantage of the major trends in online e-commerce by connecting with your customers where and when they want to do business?

Social media and mobile lead this seasons's online shopping

The year-over-year growth in the popularity of Black Friday and Cyber Monday deals illustrates why your mobile and social marketing strategies are more important than ever!

As the venture capitalist, Fred Wilson recently said in a blog post (with chart) showing how “Mobile is Eating the World“:

“The jump from 2012 to 2013 should be terrifying to anyone who has a business based anywhere but mobile.”

As we enter this year’s holiday season, there’s no doubt that online shopping will play a bigger role. Last year, the big Cyber Monday sales climbed 30 percent higher (2012 compared to 2011). In fact, in 2012, Cyber Monday ranked as the best day of the year for online shopping, besting any day in December. This is largely due to people using their smartphones to shop. Approximately 12 percent more users bought items from a smartphone in 2012 than 2011, while 18 percent of total Cyber Monday sales came from smart phones, as reported by the 2012 IBM Software Report.

Mobile Friendly Marketing

People are discovering and ultimately buying products and services from what they see on the smartphone. They may text a friend just after visiting a marketer’s Facebook page and/or after viewing a new online store. And social media platforms are becoming synonymous with phone usage. In actuality, 78 percent of Facebook users are accessing the social media platform from a mobile device, and Facebook earns 40 percent of its revenue from mobile users, CEO Mark Zuckerberg told TechCrunch. This confirms the importance of merging Cyber Monday promotions with the popularity and widespread use of social media. How is your business doing in this regard?

And, perhaps even more importantly, social media is built on sharing. Some 2.5 billion pieces of content are shared each and every day on Facebook. Only through effective, authentic social media marketing can marketers hope to get a small piece of this lucrative pie.

Directly Targeted Social Media

Popular, successful online specialty retailers set the pace by directly engaging with Cyber Monday via guerilla style marketing campaigns. For example, Tanga showcases a line-up of half-off products, and its direct social media efforts, including a staff of members posting about the savings, is just one method employed in the company’s completely online effort.

Integrating the power of “bricks and clicks,” the popular retailer Macy’s is taking full advantage of social media. Its popular ‘buy one, see another donated’ campaign is bringing increased attention to its social media feeds. Thousands are sharing the donation campaign to their respective followers on Facebook.

Twitter Hashags Push the Envelope

Facebook is not getting all the attention. Here’s an actionable tip for you: Cyber Monday marketers are also using the #blackfriday Twitter hashtag for added exposure. Going a step further, Shopping Blog has even implemented a distinct Black Friday Twitter account to fully realize the potential of its Cyber Monday and Black Friday promotions.

Strategic Marketing Plans Benefit All

Many companies have taken their long term social media strategies to a new level by thinking strategically about holiday shoppers. As we advocate and do when help companies with their marketing strategies, many online marketers have outlined detailed plans. For example, ReadWrite details how brands create a social media playbook that gives explicit ‘why’ answers and builds a goal plan hierarchy for continued success. Because social media has so many facets, companies need to outline exact strategies for harnessing its potential. Otherwise, the old axiom comes true:

“A failure to plan is a plan to fail.”

Cyber Monday, in particular, only accounts for a small component of the much larger Internet marketing, social media and mobile game plans. But it’s a great place to start. Please let us know if we can help.

Wishing you every success as well as a peaceful, nurturing and satisfying holiday season.

Facebook Marketing Meets Google Hangouts: How to Expand Your Video Audience

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Our live Google Hangouts On Air webcast as it appeared live via our Facebook Page

Our live Google Hangouts On Air webcast as it appeared live via our Facebook Page

Sometimes I learn best by just going for it and trying new things. In this case, not only did I learn a new capability with Facebook Pages, but I also learned a new way to expand a video’s reach. In the hope that this trick is useful to you, I’ll explain how and what I did.

The day before our last “3 Geeky Amigos Takes on Facebook Marketing“ live webcast via Google Hangouts On Air (please find this video embedded below), I happened to see a local Internet marketing “guru” pitching the ability to create a “simulcast” of a live video Google Hangout via a Facebook Page. Sadly, this dude and his presumably “JV partners” were pitching their ability to create this functionality like it was a breakthrough so that you would buy their app for building Facebook pages with video embeds. 

I liked the idea, but I suspected it wasn’t that hard to do. Given that my pals and I do 3 Geeky Amigos as kind of informal R&D sharing event… as well as because it’s fun for us to learn and share how to use tech stuff like Google Hangouts On Air (and this IS a great platform for producing and recording live video conversations because they instantly publish to YouTube)… about a half-hour before the semi-regular (Tuesdays at 3pm PT) start time of our webcast, I started trying to figure out how to do this kind of “simulcast.” 

As someone who does know how to create custom, interactive Facebook Pages for clients, I use an online app called GroSocial. So I wasn’t starting from scratch. However, I checked with my contact at GroSocial and he hadn’t heard of anyone doing this before; and he encouraged me by saying, “cool idea!” 

Bottom line, Google Hangouts On Air provides an iFrame embed code so that you can post your live video “event” inside any web page. GroSocial has an iFrame module so that you can embed any iFrame inside a Facebook Page. Once I aligned those pieces in my mind, linking them together was a piece of cake.

Thus, voila! In just a few minutes, our webcast was live on Google+, YouTube and Facebook all at the same time (and of course it lives on via YouTube and anywhere else that we choose to place this embed code and could have been live simultaneously on any number of webpages. Thank you, Google.) In other words, it could have been live on our website as well. All I would have needed to do is to create a blog post or new page and use that same embed code. Pretty cool, eh?

I explain and show more via the recording of this webcast below. Enjoy and let me know if I can help you to expand your video, social media, or any other form of Internet marketing reach… anytime, anywhere.

What is certainly clear is that what I started calling “The Video Web” years ago is really gaining fresh momentum. 🙂

Webinar Video: Internet Marketing Success in 4 Easy “Booster Rockets”

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Webinar via YouTube: Internet marketing... success

Last week, we recorded a live webinar as part of the re-launch of New Marketing University (NewMarU.com). I entitled it, “The 4 Booster Rockets of Internet Marketing Success” and we covered four key areas that are high leverage for any small business that wants to expand the effectiveness of its online marketing, including why these strategies are important and an overview of how we approach them.

The good news, if you are just passing by, is that I felt that this webinar was such a valuable introduction to how ComBridges approaches these kinds of innovations in Internet marketing as well as a taste of the kinds of useful information that will be available more and more via NewMarU.com, I decided to post this recording free and open to all on YouTube with no email registration required. In fact, this 45-minute video webinar is embedded below on this page so you can just click and enjoy it right now. 😉

In case you want to know what’s covered without watching anything, we discuss the following four strategic Internet marketing tactics:

  • Lead capture and lead nurturing along with the need to design a sales funnel process
  • Truly interactive Facebook Pages that go “beyond the Like”
  • Authentic engagement and what makes video content marketing more effective
  • Cost effective small business mobile apps to reach the rapidly increasing number of website visitors using smartphones and other mobile devices

All this and more in only about 40 minutes plus Q&A. Please check it out and comment, here or on YouTube. And if you want more, click on the “YouTube” logo to subscribe to our YouTube channel or register at NewMarU.com. Thanks! We look forward to hearing from YOU.

This Week’s “3 Geegy Amigos” Tech Talk Show via Google Hangouts

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3geekyamigos-logo

We had fun today and I think there’s lots of useful information for you, as we live recorded this week’s episode of our new tech talk show, “3 Geeky Amigos” (live almost every week, Tuesdays at 3pm PT). We learned a lot including how to do lower-third graphic titles inside of Google Hangouts On Air and talked about everything from iPhone apps to Gmail’s upcoming interface update, Moz.com to free WordPress training, Internet marketing (of course) to social analytics software and even a little bit of Twitter’s Vine video app. Note: All of the links that are mentioned in this edition are right there for you in the YouTube video’s description. So click on the video title in the embedded video below if you want the links. Audio-only version also offered below, just in case that’s more convenient. You can even download that one.

Enjoy and we’d love your feedback!

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Mobile Apps and Mobile-Friendly Websites for Business: 
The Next Big Thing in Internet Marketing?

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Shortly after Internet accessibility via mobile phones started to take off, marketers started to encourage businesses to build mobile versions of their websites. But there is always a gap between innovations and those who follow up in order to take advantage of the latest technologies.

mobile-friendly website with responsive WordPress theme

ComBridges’ new mobile-friendly website design uses a responsive WordPress theme

But, now that there is a meaningful volume of web visitors checking out every website (yes, even yours!) via mobile devices, spanning this gap is becoming more of a requirement. And yet, there are still a very significant number of businesses who don’t have mobile-friendly websites. The really bad news, particularly for those who are falling behind, is that the gap is widening between those who are meeting the demand for mobile-friendly web communications and those who are not. The good news is that there are a new generation of business communication tools arising in the form of apps and new kinds of websites that make meeting this need increasingly accessible. Illuminating these trends with specific examples is the purpose of this blog post.

The Mobile Web is Exploding

These changes are unquestionably dramatic. While the Web was born on desktop computers, it is obviously no longer simply a desktop medium. By May 2012, fully one tenth of the world’s web traffic was arriving on your digital doorstep via mobile phones and tablets. But that’s just the tip of the iceberg. It’s the “developing” world that is truly leading the charge. In those countries where cell phones have long outnumbered landlines, more than one-half of web use is now coming via mobile devices. This demand for mobile delivery is now forcing the issue and providing further fuel for the shift in how websites are designed. In this environment, for a company to ignore the need for the mobile-friendly delivery of its Web content not only limits that company’s engagement opportunities because they are essentially “dissing” a significant segment of their audience. In the US alone, mobile is now estimated to be about 15% of web traffic. Bottom line, this form of resistance to change (or upgrades) will also exclude that company from a significant component of how the next billion people will get online.

Chinese woman with iPad

Photo by Robert May, April, 2013

Not Your Father’s Website Design

Web development for the mobile age itself is advancing quickly. One of the latest innovations is called responsive website designs. Because responsive designs automatically adjust their layout to suit the device being used, they offer a relatively simple solution that can eliminate the complexity of having to create a separate mobile-friendly version of your website. But this means that those—like my company recently—must invest in a redesign in order to keep pace with the mobile revolution. But that’s not all. The pace of change does not slow down. It accelerates.

Span the Gap with an App

Now, at least for marketers who are committed to the leading edge of engagement with social media savvy users who love their mobile devices, a responsive design may not be enough. Mobile apps are yet another important innovation because they combine the emergence of ever-expanding Web access via mobile devices with the ability to communicate directly, in a native form (i.e. within the mobile medium) via customized business-specific functionalities from Facebook feeds, to special offers, to location-based components.

A recent article by SmartMediaTips on mobile statistics points out that over 50% of an individual’s time spent on a smartphone is spent using apps. In 2011, smartphone users downloaded 17.7 billion apps, and this number is expected to increase to 108 billion by 2015. As a result, more than 300,000 apps were developed in the last 3 years. In a sense, apps are the new websites (just like “60 is the new 40.”)

The good news is that some newly developed Web-based SaaS (software as service) resources are make building basic apps far more accessible and affordable than previously imagined. The result is a new trend in mobile marketing: the development of business apps that can be used by companies of virtually any size. Of course, many large, enterprise-level businesses have already jumped on the app bandwagon, including banks, Starbucks, Google, and even Walmart’s new checkout app. Now, there are mobile apps for the rest of us.

Mobile Apps vs. Mobile Websites

A business mobile app means that your website can be programmed to offer mobile users an interface for your website and social media content that is all the more friendly, not only with a vertical layout that fits a smartphone screen, but with an interface that features icons (rather than web-style text links) that are also a natural for the touch of a screen. Thus, an app offers more than a responsive website design. An app gives your business a mobile presence that can put local or social media interactivity in a more prominent position. In particular, an app allows your loyal customers and followers to retrieve content, like audio podcasts or video commentaries for example, that are more conveniently accessed while on the move. Likewise, Facebook posts and tweets, which are commonly accessed via mobile, can become part of your business app’s featured content.

One logical strategy is use the app to make your social media marketing and content marketing outreach more accessible. For example, when individuals are standing in line at the bank or at the grocery store, with an app at their fingertips, they will much more easily be able browse through your Facebook posts. In fact, they are certainly more likely to visit your Facebook Page while on your app rather than from Facebook’s own app where they are far more than likely to be distracted by their family’s photos, etc.

Likewise, if you host a contest, offer a coupon or some other form of promotion, those who get involved with your app can much more quickly check contest updates from an app and receive automated notifications (with permission of course). The app makes waiting for your responsive website to load, asking the user to find the contest page, then wait for that page to load, etc. seem prosaic. An app simply makes any interaction with your web content immediately available with a simple touch of an icon, rather than forcing a web page and more complex navigation through the smaller screen.

Learning from Experience

Small Business mobile app example

ComBridges’ Facebook Feed in our test mobile app

By way of example, as a boutique web design and marketing agency, our company, ComBridges used to have a mobile-friendly version of our website that was visible via smartphones. This was developed using a WordPress plug-in called WPTouch Pro. Recently, we have redesigned and relaunched our own site with a responsive WordPress theme.

What opens up the opportunity for a small business like ours (and so many others) to have its own app is online software services like Conduit.com’s Mobile. While these apps do require a small, additional monthly hosting fee, they are easy for developers like us to implement. So much so that some do-it-yourselfer small businesses could even build apps on their own. It’s a work in progress, but if you have a smartphone, you can preview our first generation mobile app via any mobile device at combridges.conduitapps.com.

You will notice that what you see on our app looks very different than what you see on our website. It’s designed for mobile interaction. In fact, thanks to Conduit, much of the content is automatically derived from our Facebook Page, Twitter feed and more. As you can see, many of our social media pages are featured along with easy options for contacting us, including click to call functionality.

Greeting the Mobile Future

According to Morgan Stanley, 91% of individuals who own smart phones keep their phone within reach 24/7. And 5.1 billion of the 7 billion people on earth own a mobile phone. With these numbers in mind, why wouldn’t every business want to make it easier for their customers, blog readers, Twitter or Facebook followers to engage with them via a mobile app?

Another benefit is that if you develop your business app now, before the gap widens further, you may well be seen as an innovator. At the very least, you will prove yourself smart enough to get an early jump on the next wave of mobile marketing strategies, rather than letting the gap widen between you and your competitors, as well as between you and your customers.

Jon Leland is author of “Internet Marketing: 8 Key Concepts that Every Business MUST Know” and is the president of the boutique web design, video and Internet marketing agency, ComBridges.com. He was assisted in this article by Tara Hornor who also writes for PrintPlace.com, an online printing company.